Wales-based ISP urges Government regulator Ofcom to look at current ‘up to’ charges to consumers as national campaign is launched by an ISP lobby group
“eXwavia has never marketed ‘up to’ speeds and never will – we charge customers for actual broadband speeds” – Annette Burgess, Managing Director, eXwavia.
A campaign lobbying Government regulator Ofcom to get Internet Service Providers (ISPs) to charge for actual instead of ‘up to’ broadband speeds has been backed by Wales-based wireless ISP eXwavia.
The company, which specialises in providing wireless broadband to rural communities in Wales, says consumers and businesses are being unjustly charged for slow broadband speeds – often at dial-up speeds in some rural areas – but charged at the same rates for consumers getting speeds of up to 20Mbps.
Wales-based ISP lobby group WISPA yesterday launched an online campaign to urge Ofcom to look at the charges made by ISPs providing ‘up to’ speeds.
“We’re very passionate about this as part of our strategy has been to never offer an ‘up to’ broadband speed. We simply offer speeds that we know we can deliver and that customers pay for,” said Annette.
“Many people are saying that the ‘up to’ charges are a fairer way for ISPs to charge as set speed charges will increase bills. That’s not the case. We have customers throughout rural Wales, including Anglesey and north Powys, who are paying for the speed they want – whether that’s 4Mbps, 20Mbps or 60Mbps – and are getting those speeds and happy to pay for them.”
She added: “The campaign launched by WISPA is raising a contentious but valid issue. But why should consumers or businesses pay for broadband speeds that they are just not getting? We have a host of customers who were paying major ISPs for up to 20Mbps but getting barely half a meg if that. Now they’re getting 4Mpbs and are happy to pay for it knowing they’re getting it.”
However, Annette stated: “I guess we should ask ourselves should be support a campaign that could get other ISPs offering a ‘pay for what you get’ model when we’ve been doing that all along. But yes, If it opens up a more transparent marketplace then we believe it’s the right thing to do.”
eXwavia is currently rolling out its wireless network to communities throughout Mid and North Wales.
The company, based at Welshpool, Powys, has recently invested in new links allowing it to break into new markets in Mid Wales, providing fast and reliable upload and download broadband speeds unlike conventional and satellite services targeting rural communities.
“We hope Ofcom take note of this fast-growing campaign and examine the current charges being made by ISPs,” added Annette.
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